This policy explains how orders placed on mediatakipci.com are cancelled, refunded and refilled. It applies to all orders, with or without an account.
1. Orders that have not started
You can have a paid order that has not started yet cancelled. The full amount you paid is then refunded.
2. Cancel enabled services
On services marked Cancel enabled you can cancel your order at any time. The amount for the undelivered part is refunded:
- With an account: you cancel from your orders page; the remaining amount returns to your balance instantly.
- Without an account: you cancel from your order status page; the remaining amount is refunded to the payment method you used within 14 days at the latest.
3. Orders that are not, or only partly, completed
If an order never starts or cannot be completed, the amount for the part not delivered is refunded. With an account the refund goes to your balance. Without an account it goes to the payment method you used within 14 days at the latest.
In refunds that arise by law (the right of withdrawal, or a service that cannot be performed at all or within the promised time), account holders may also ask for the refund to go to the payment method they used.
4. Right of withdrawal
Consumers have a 14-day right of withdrawal in distance contracts. However, under article 15(1)(h) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance started with your consent before the withdrawal period ended. Because you agree at the payment step that your order starts immediately, the right of withdrawal ends when the order starts.
- You can withdraw from an order that has not started; the full amount is refunded within 14 days.
- Send your notice of withdrawal by e-mail to support@mediatakipci.com or through the contact form. You may use the model form below; you do not have to.
Model withdrawal form
To MediaTakipci (support@mediatakipci.com): I hereby give notice that I withdraw from my contract for the following service.
Order code / order number: …
Order date: …
Name: …
E-mail address used for the order: …
Date: …
5. Cases that do not lead to an automatic refund
The following do not lead to a refund by themselves; we look into your request and refund the part we find justified:
- the completed (delivered) part of an order;
- a wrong but valid link or username entered in the order, when the order has started on it;
- making the account private, changing the username or deleting the post while the order is running.
6. Drops and refills
Social media platforms can change counts over time through their own checks. Refills are given only on services whose description states a refill period, within that period. Changing the username or making the account private ends the refill right.
7. Payment disputes
If something is wrong with a payment, please write to us before disputing it with your bank; we solve most cases the same day. We may review the account concerned in case of unjustified payment disputes.
8. How to ask, and how long it takes
Send cancellation and refund requests with your order code to support@mediatakipci.com or through the contact form. We conclude requests within 14 days at the latest.
9. Your legal rights
This policy does not limit the rights you have under consumer law. Disputes are governed by section 15 of the Terms of Use.
The Turkish text of this policy prevails. This English text is a translation for information.