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Frequently asked questions

Answers to the questions we are asked most often. If you do not find what you need here, you can reach us through a support ticket from your account area.

How do I add funds to my account?

You can add funds to your account balance using our secure, automated payment gateways. We operate on a prepaid basis, meaning you need to load a balance before placing any wholesale orders. All transactions are processed instantly.

Do you offer an API for resellers?

Yes. We provide a robust, fully documented HTTP API designed specifically for resellers and developers. You can seamlessly integrate our services into your own SMM panel, application, or CRM to automate your order processing.

What is a "Refill" and how does the guarantee work?

A refill guarantee ensures that if the delivered metrics (like followers or views) drop after an order is completed, we will replenish them free of charge within the specified warranty period. Always check the individual service description for specific refill durations.

Can I cancel or modify an order after it has been placed?

No. Once an order is submitted to our system, it is processed automatically and sent to the servers. We cannot cancel, stop, or modify the link of an active order. Please double-check your URLs and quantities before confirming.

What happens if a service is partially delivered or fails?

If a system or provider issue prevents your order from being fully delivered, the system will automatically calculate the undelivered portion and refund the remaining amount directly to your MediaTakipci account balance.